Help

How can hearing people reach me?

By either dialing, 1-866-258-1163 and then your VP number, or by dialing your 10 digit number if you have registered with IWRelay.

What is my IP address?

Your IP address is currently 3.137.177.255

How do I setup my iChat to use IWRelay?

1. Choose Add Buddy... from the Buddies menu in iChat
2. Type in IWRelay in the Account Name field and make sure AIM is selected.
3. Click the Add button

How do I place a call using iChat/AIM?

Send a message to IWRelay, just like you would to another buddy with the phone number you would like to call.

I can't connect to an interpreter. What should I do?

Check to the left of your screen and you will see an incoming video call from your interpreter. Click the username and accept the incoming call.

Where can I make calls?

Anywhere you have an Internet connection. Of course, your video quality will depend on how strong your signal is.

Can I use VCO (Voice Carry Over)?

Yes, your friendly IWRelay interpreter can help you with a voice carry over call.

What if my iChat video connection is not clear?

1. Click Preferences from the iChat Menu
2. Click the green Audio/Video button at the top
3. Change Bandwidth Limit to 500K or lower

What about toll-free numbers?

• IWRelay only issues local ten-digit numbers. In accordance with FCC requirements, IWRelay has not and does not issue toll-free numbers.
• You may accquire a toll-free number by contacting a toll-free number provider here: Toll Free Number Providers
• Once you have a toll-free number, you may then contact IWRelay customer service via 888-606-0515 (VP) or support@iwrelay.com to have your toll-free number linked to your IWRelay ten-digit number.
• For more information see: FCC Video Relay Services

What videophones can I call IWRelay from?

You can dial 866-258-1163 from any Videophone including:

• Sorenson VP-100
• Sorenson VP-200
• D-Link i2eye
• Z-340, Z-150, Z-Ojo and Z-PC-100
• Ojo

What software can I call IWRelay from?

IWRelay VRS (iPhone App)

• Apple iPhone 4
• Apple iPod 4

IWRelay (IM Access)

• Apple iChat

866-258-1163

• Purple MVP and P3 Software
• XMeeting
• NetMeeting
• Vision
• Polycom PVX
• Z4

How do I add IWRelay to my VP-200?

Please view the Videophone Instructions page for step-by-step instructions. For a printable version please use this PDF.

"IWRelay™", "IWRelay VRS™", "CLOUD VRS™", "VP300™", "VP-300™", "WebVRS™", "CLOUD-to-CLOUD™", "Deaf Click-to-Call™", "Click-to-CLOUD™" , "Face-to-Face™" , "Cloud Call Me™" , and "Face2Face™", are all trademarks (™) of IWRelay, Inc.

All other trademarks are the property of their respective owners.